Sfile’s Professional Services offers the people, processes, technology, and experience to ensure your organization’s success. Our team of professionals comes prepared not only with a deep understanding of our own technology, but, as importantly, with a clear understanding of your industry and your business.

 

USER ASSISTANCE CENTER

Email: support@sfile.com

Phone: (866) 997-3453

Sfile’s User Assistance Center is staffed to handle the primary support challenges most needed by users.

Sfile Technical Support is designed to ensure that the Sfile application is running, working properly and available. The types of problem requests covered by Technical Support include:

• • I can not access Sfile
• • When I try to do “x” the computer displays an error message

Sfile User Support is designed to ensure that the users of the Sfile application are able to efficiently perform their work. Most often these requests are just-in-time, one-on-one training sessions. The types of problem requests covered by User Support include:

• • I can’t remember my password
• • I don’t know how to do “x”
• • I am trying to do “x” and I am not getting the results I expected

Sfile Customer Support is designed assist customers with all other service request. The types of requests covered by Customer Support include:

• • We need to setup some additional user ID’s
• • We are ready to produce

CONSULTING

 

Sfile experienced consultants deliver customized assessment, planning and implementation services based on the people, processes and technologies required for mitigating risks, improving efficiencies and reducing costs. Sfile consulting services include, but are not limited to:

 

• New project startup
• Workflow design
• Collection, preservation and culling strategies
• Search design
• Transferring data into Sfile
• Paper or electronic data logistics and time frames
• Production strategies
• Archival strategies
• Multi-party access

USER EDUCATION

 

The Sfile user interface is designed to be highly intuitive, requiring little hand-holding to become proficient. However, to ensure that every Sfile end user has the essential knowledge to support, adopt and successfully leverage the Sfile application, we provide the following educational services.

Free Weekly User Classes: This instructor led Internet course covers an overview of the Sfile application and features with an emphasis on litigation discovery. It is offered for free on a weekly basis to Sfile customers, partners and prospects on Fridays at 12 pm CST, excluding U.S. federal and company-designated holidays.

Customized Group Classes: This instructor led course is designed to your specific workflow and Sfile application environment. Custom education is available either over the Internet or onsite.

Scheduled, One-On-One Training: This level of training is unique to the participant, providing confidential training for only those areas where additional education is required.

 

SFILE'S SaaS "ON-DEMAND" ARCHITECTURE

Sfile EDD is a unified, integrated E-Discovery platform leveraging cloud computing technology in order to provide the fastest, most robust, scalable and safe electronic document discovery solution available. Learn More>>