I. SERVICE OVERVIEW

 

Sfile SaaS delivers the following capabilities to our Customers.

Full Service Processing

Sfile uses a distributed computing architecture that allows multiple servers to work in parallel to full-text index metadata and content from electronic files. Sfile supports hundreds of email and file types including Microsoft Office 2007. De-NISTing of non-user files types  and flexible de-duplication rules can eliminate unwanted files from being reviewed.

 

Analysis & Culling

Proximity searching, fuzzy searching, Boolean arguments...we have them. Sfile’s analysis and culling features include: Advanced Search Builder, Saved Searches, Shared Searches, Bulk Tagging and Culling to a unique data set.

 

Review

Sfile is designed to review both electronic and paper documents in either non-linear or linear review models. Using Sfile's non-linear review model, instead of assigning tags to documents, users assign documents to tags. Sfile's Idox^TM image-on-the fly viewer accelerates review by displaying native files in TIFF, PDF and XML formats as users move between documents. Idox allows redactions to be performed immediately on the TIFF images without the need to wait for additional conversion.

 

Full Service Production

Sfile supports production in either native, TIFF or PDF file formats and the most popular load file types. Image production includes Bates numbering and Branding at no additional cost.

 

Remote Deployment Option

Sfile also offers a Remote Management option, where an Sfile server is deployed at your location and is operated remotely by Sfile.

 

II. PRICING

 

 

III. SERVICE LEVELS

The following sections describe the hours, services and response times of Sfile service delivery.

 

Normal Sfile Business Hours – Monday through Friday, 7 am – 7 pm CST, excluding holidays

   • 1 hour response time

Sfile Extended Hours – Monday through Friday, 7 pm – 7 am CST, weekends, holidays

   • 4 hour response time

IV. SFILE SERVICES DEFINITIONS

 

Standard Processing

   • Triage of data received (User Files, Loose PST files, Encase or Ghost Images, etc.)
   • Expansion of PST/OST content into MSG items
   • Expansion of compressed containers (ZIP, TAR, RAR, etc.)
   • Introspection, Hashing and De-NISTing
   • De-duplication
   • Full-text indexing of meta data and content
   • Immediate user access to indexed data through the Sfile application
   • Standard Reports: Chain-of-Custody forms, Inventory Reports, Indexing Exception Reports

 

Non-Standard Processing

Services performed as Non-Standard Processing have their own unique prices based upon the type of work (Per Tape, Hourly, Per GB, Per OST, Per Page, etc.). All Non-Standard Processing services will be quoted and approved by the Customer prior to any work by Sfile. Examples include:

 

   • Extraction of data from Image files such as EnCase or Ghost Images
   • Conversion of non-Microsoft Outlook mail to MSG items
   • Handling of exception files
   • Processing of databases
   • Extraction from backup tapes
   • Extraction of PST files from Microsoft Exchange EDB databases
   • OCR of image files (TIFF, JPG, etc.)
   • Paper scanning & coding
   • Conversion of native files to TIFF/PDF during processing

 

Sfile Review System Hosting

   • Site Configuration
      • Site Name
      • Activation of standard security roles (Administrator and User)
      • Setup of Administrator user account
   • Organization of collections within the repository
   • 12 months of hosting
      • Starting on the first date the first set of data is available for access by the Customer
   • Unlimited number of users

   • Annual Renewal
      • The Customer will be sent an annual invoice for hosting renewal.
      • The annual renewal date is set by the date the first set of data was made available for

         access by the Customer.
      • The renewal storage amount will be based upon:
         • The actual repository size, which may grow due to the Customer duplicating data

            through the Culling features.
         • The index size
         • The database size (the database contains the Customer’s work product)
         • If additional data was added throughout the year, it will be invoiced on a pro-rated

           basis.
               • Example: Collection B was processed into the Sfile Review System in month 9 after

                the site was activated with Collection A. Collection A will be renewed at the full

                annual renewal rate. Collection B will be renewed at a pro-rated rate based on 3

                additional months of storage in order to align the storage renewal dates for

                Collection A and B.

 

Production

   • TIFF or PDF images with branding and Bates numbering
   • Native files
   • Load files
   • Sfile standard privilege logs at no additional charge

 

Professional Services

Project Management

The following activities require a Sfile Project Manager.

   • Priority processing by custodian
   • Rolling productions
   • Creation of non-standard security roles and restrictions
   • User management using custom security roles (e.g. new user setup, user deletion,

     password reset, etc.)
   • Custom reporting

 

The following activities can be performed by the Customer. However, these activities can be delivered by a Sfile Project Manager at the defined rates.

   • User management using standard Sfile security roles (e.g. new user setup, user deletion,

     password reset, etc.)
   • Culling/Filtering
   • Review and Production workflow design/implementation
   • Tag development/management
   • Data organization management

 

Training

   • Site Startup
      • One standard user training session via web conferencing  (unlimited attendees)
   • Weekly General Sessions
      • Standard user training session via web conferencing  (unlimited attendees)
   • Custom training
      • At the defined rates

 

User Support

   • “How Do I” Questions
      • At the defined rates in 6 minute increments
   • Technical problems – Application/Site Errors
      • At no additional charge

 

Technical/Non-Standard Processing Services

Discovery consulting

Expert Witness consulting

 

 

The defined services and prices provided on this page do not constitute a contract by Sfile. The contents of this page are subject to change without notice.

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